Need answers?

We are here to help and make this experience for you super comfortable and easygoing. If you can't see your questions answered below then please do feel free to contact us directly so we can further assist.

Jack & Dan

Frequently Asked Questions

The ATs are based on US sizing, so we do recommend going with your regular shoe size. However, they are made to be wider, thicker, and slightly longer than the average thong.

The increased surface area around the base of the thong is what allows the ATs to perform so effectively in the sand and on other land elements. The increased surface area provides far better foot protection and coverage. Experience zero blowouts and no stubbed toes.

Not sure if the Allterrains will be the perfect fit? wondering if you can return them?

No worries mate!

While refunds are free, the refunds do NOT include the shipping cost. Sorry. Even if you received 'free shipping on your order, we still have to pay the postal or courier service. Refunds do not include the shipping fee that we have paid on all orders.

If you wish to return or exchange an item, please contact us indicating the reason for the return and stating your order number.

You can view our returns/refunds policy here

The swallowtail was specifically designed for sand and off-road activity.

The swallowtail assists with the effective distribution of sand and loose land-based elements, by helping the sand flick up and out (instead of up and in) of the heel region. This causes a decrease in sand and body contact - it's simple science.

The size range is based on the Men’s US size range. Although they are labeled unisex – This means that if you are ordering a ladies slim style and you are normally a 9, you will need to order a 7/8 instead.

best to measure your foot and use the sizing charts provided.

We recommend using our size chart below to best measure what size would suit you best.




All orders are sent via Australia Post - please allow up to 3 - 5 days for domestic orders (WA) and 5 - 7 days for the rest of Australia.

In a Hurry to get your ATS? - Contact us directly and we will try our best to get them out to you as quickly as possible.


International shipping = $35 Flat rate across all orders in the United Kingdom, USA, Canada, Japan, and New Zealand with Tracking included.

For our international customers, prices on our site are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes, or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

For other shipping enquires please contact us directly.

All orders are registered and come with a tracking number.

Do not fear my friend, we will resolve this problem.

You are more than welcome to return and swap your Allterrains for the correct size.

If you wish to return or exchange an item, please contact us indicating the reason for the return and stating your order number.